Shipping policy

Shipping Costs

Shipping is free on every order within the United States. There is no minimum order value and no additional fees are added at checkout. The price shown on the product page is the price you pay.

Where We Ship

Bloomorix is a retailer based in Simi Valley, California. Our inventory is held and dispatched by our production partners in China, and orders ship directly from those partners to your address. We ship to all 50 US states, Washington DC, and US territories. We do not currently ship outside the United States. All duties and import charges are covered by us, so there is nothing further for you to pay on delivery.

Order Processing

Orders are processed within 1 to 3 business days. You will receive a tracking number by email once your order has been dispatched.

Delivery Times

Our pieces are dispatched directly from our production partners in China, so please allow for the following delivery windows after processing. Smaller items such as wall art, decor and accessories typically arrive within 10 to 20 business days. Larger pieces including sofas, sectionals, beds, dining tables and outdoor furniture ship by freight and typically arrive within 25 to 45 business days. These windows are in addition to the 1 to 3 business days we take to process your order. Delivery times may vary with customs clearance, carrier schedules and circumstances outside our control, and we will keep you updated if anything changes.

Freight Delivery

Oversized items are delivered by a freight carrier rather than a standard parcel service. The carrier will contact you to arrange a delivery window. Please make sure someone aged 18 or over is available to receive the delivery, and check before ordering that the piece will fit through your doorways, hallways and stairwells.

Tracking

Every order ships with tracking. If your tracking has not been updated for more than 7 business days, contact us and we will open an investigation with the carrier on your behalf.

Before You Sign

Please inspect your delivery before signing for it. If the packaging is visibly damaged, note this with the carrier at the point of delivery and photograph both the packaging and the item. Contact us within 7 days of delivery and we will replace the item or refund it in full.

Lost or Undelivered Packages

If a carrier confirms delivery but you have not received your package, please contact both the carrier and our support team so we can assist with an investigation.

Cancellations

You may cancel any order that has not yet been dispatched for a full refund. Please contact us as soon as possible.

Questions?

Bloomorix
Simi Valley, California, United States
Phone: +1 805 387 5033
Email: info@bloomorix.com
Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time