Customer Care

Shipping Costs

Shipping is free on every order within the United States. There is no minimum order value and no additional fees are added at checkout. The price shown on the product page is the price you pay.

Where We Ship

Bloomorix is a retailer based in Simi Valley, California. Our inventory is held and dispatched by our production partners in China, and orders ship directly from those partners to your address. We ship to all 50 US states, Washington DC, and US territories. We do not currently ship outside the United States. All duties and import charges are covered by us, so there is nothing further for you to pay on delivery.

Order Processing

Orders are processed within 1 to 3 business days. You will receive a tracking number by email once your order has been dispatched.

Delivery Times

Our pieces are dispatched directly from our production partners in China, so please allow for the following delivery windows after processing. Smaller items such as wall art, decor and accessories typically arrive within 10 to 20 business days. Larger pieces including sofas, sectionals, beds, dining tables and outdoor furniture ship by freight and typically arrive within 25 to 45 business days. These windows are in addition to the 1 to 3 business days we take to process your order. Delivery times may vary with customs clearance, carrier schedules and circumstances outside our control, and we will keep you updated if anything changes.

Freight Delivery

Oversized items are delivered by a freight carrier rather than a standard parcel service. The carrier will contact you to arrange a delivery window. Please make sure someone aged 18 or over is available to receive the delivery, and check before ordering that the piece will fit through your doorways, hallways and stairwells.

Tracking

Every order ships with tracking. If your tracking has not been updated for more than 7 business days, contact us and we will open an investigation with the carrier on your behalf.

Before You Sign

Please inspect your delivery before signing for it. If the packaging is visibly damaged, note this with the carrier at the point of delivery and photograph both the packaging and the item. Contact us within 7 days of delivery and we will replace the item or refund it in full.

Lost or Undelivered Packages

If a carrier confirms delivery but you have not received your package, please contact both the carrier and our support team so we can assist with an investigation.

Cancellations

You may cancel any order that has not yet been dispatched for a full refund. Please contact us as soon as possible.

Questions?

Bloomorix
Simi Valley, California, United States
Phone: +1 805-387-5033
Email: info@bloomorix.com
Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time

We want you to be happy with what you bring into your home. If something isn't right, you have 30 days from delivery to return it.

30 Day Returns

You may return most items within 30 days of delivery for a refund to your original payment method. Items must be in new, unused condition, in their original packaging, with all hardware and accessories included.

How to Start a Return

Email us at info@bloomorix.com or call +1 805-387-5033 with your order number and the item you would like to return. We will reply within one business day with a return authorization and the return address. Please do not ship anything back before you receive a return authorization, as we cannot process returns we are unable to identify.

Return Shipping

If an item arrives damaged or defective, or we sent the wrong product, we pay return shipping and there is no restocking fee. For all other returns, return shipping is the customer's responsibility. For oversized and freight items such as sofas, sectionals, beds, dining tables and outdoor seating, we can arrange freight pickup and deduct the actual cost from your refund. We will quote that cost to you before you commit to the return.

Restocking Fee

There is no restocking fee on standard items. Oversized and freight items carry a 15% restocking fee. We will tell you whether a fee applies before you send anything back.

Refund Timeline

Once we receive and inspect your return, we issue the refund within 3 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days to appear on your statement. We will email you as soon as the refund is issued.

Damaged or Defective Items

Please inspect your order on delivery. If something arrives damaged, photograph both the packaging and the item and contact us within 7 days of delivery. We will replace the item or refund it in full, whichever you prefer.

Items We Cannot Accept

• Custom, made-to-order or personalized pieces.
• Items marked Final Sale at the time of purchase.
• Items returned more than 30 days after delivery.
• Items damaged after delivery, or returned without their original packaging.

Cancellations

You may cancel any order that has not yet shipped for a full refund. Contact us as soon as possible, as most orders ship within 1 to 3 business days.

Exchanges

We handle exchanges as a return plus a new order. Return the original item for a refund and place a new order for the piece you would prefer.

Contact Us

Bloomorix
Simi Valley, California, United States
Phone: +1 805-387-5033
Email: info@bloomorix.com
Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time

Your Bloomorix pieces are made to last for years, and a little routine care keeps them looking the way they did the day they arrived. Start with the everyday basics below, then jump to the room or material that matches your piece.

Everyday Care

Dust regularly with a soft dry cloth. Dust is abrasive, and wiping it away often does more for a finish than any polish. Blot spills straight away rather than rubbing, because rubbing pushes liquid deeper into fabric and spreads a ring on wood or stone. Use coasters, trivets and placemats, as heat and moisture do far more damage than ordinary use.

Avoid bleach, ammonia, harsh cleaners and scouring pads, which dull and damage most finishes. Keep furniture out of strong direct sunlight, since UV fades fabric, leather and wood unevenly over time. Keep pieces away from radiators, vents and fireplaces, because sudden swings in heat and humidity make wood move and joints loosen. Indoor pieces are meant for indoor use only. Always test a new cleaner on a hidden spot first.

Sofas, Sectionals and Accent Chairs

This covers sofas, loveseats, sofa beds, recliners, sectionals, accent chairs, ottomans and benches.

• Vacuum weekly with an upholstery attachment, including under and behind the cushions.
• Rotate and flip loose cushions every few weeks so they wear and soften evenly. Modular pieces can be swapped around for the same reason.
• Plump and reshape cushions after use. A relaxed, lived in look is normal for soft seating and is not a fault.
• Blot spills with a clean white cloth, working from the outside of the spill inward.
• Check the cleaning code on the tag before using any cleaner. W means water based cleaners, S means solvent only, WS means either, and X means vacuum only.
• For boucle and textured weaves, vacuum on a low setting and never pull a loose loop. Snip it level with sharp scissors.
• For recliners and power pieces, keep the area under the footrest clear, never sit or stand on the open footrest, and unplug before cleaning near the motor or cables.
• For sofa beds, open the mechanism fully and smoothly, and never force it or open it with cushions still in place.

Leather and Vegan Leather

• Dust weekly with a dry cloth and brush the seams with a soft vacuum attachment.
• Wipe spills straight away with a dry or barely damp cloth. Never soak leather.
• Condition genuine leather every 6 to 12 months with a furniture leather conditioner, more often in dry or heated rooms.
• Vegan and faux leather needs no conditioner. Wipe with a damp cloth and a drop of mild soap, then dry.
• Keep all leather away from direct sun and heat, which dry it out and cause cracking.
• Genuine leather shows natural grain, marks and a soft patina over time. This is the character of real leather, not damage.

Coffee, End and Console Tables

Wood and Veneer

• Dust along the grain with a soft dry cloth.
• Clean with a barely damp cloth and dry at once, as standing water leaves marks.
• Avoid silicone polishes and wax sprays, which build up and cloud the finish.
• Lift objects rather than sliding them across the top.
• Small seasonal movement is normal in wood. A room humidity of roughly 35% to 55% keeps it stable.

Ceramic, Sintered Stone and Glass Tops

• Wipe with a soft cloth and warm water or a mild dish soap solution, then dry.
• These tops resist stains well, but use coasters and trivets to avoid heat shock and chips on edges and corners.
• For glass, spray the cloth rather than the glass so liquid does not run into the frame.

Faux Travertine, Faux Marble and Concrete Look

• Wipe with a soft damp cloth and a pH neutral cleaner only.
• Avoid vinegar, citrus and bathroom cleaners, which can dull or etch the surface.
• Blot coffee, wine and oil quickly, and always use coasters.
• Variation in tone and texture from piece to piece is part of the look.

Dining Tables, Chairs and Bar Stools

• Use placemats and trivets under plates, hot dishes and serving boards every time.
• Wipe the table after each meal with a barely damp cloth and dry it straight away.
• Extendable tables: open and close the leaf slowly with two people, and keep the runners free of crumbs.
• Check chair and stool screws once or twice a year and tighten anything that has loosened.
• For upholstered chairs, vacuum the seat and blot spills as you would a sofa. For vegan leather seats, wipe with mild soapy water.
• Swivel and counter stools: avoid leaning back on two legs or standing on the footrest.
• Add felt pads under chair and stool legs to protect your floors and replace them as they wear.

Beds, Dressers, Nightstands and Mirrors

• Upholstered headboards and bed frames: vacuum monthly and blot any marks with a clean cloth.
• Check bed frame bolts and slats a few weeks after setup and then twice a year, as they can settle.
• Use a mattress that suits the slat support, and avoid standing or jumping on the bed frame.
• Open drawers with the handles or both hands, and do not overload them. Keep heavy items in lower drawers.
• Always anchor tall dressers and chests to the wall with the included anti tip hardware, especially in homes with children.
• For LED nightstands, unplug before cleaning and keep liquids away from the light strip and cable.
• Clean mirrors with a lint free cloth, spraying the cloth rather than the glass so moisture does not reach the backing or frame.
• Wood and veneer bedroom pieces follow the same care as wood tables above.

Desks and Office Chairs

• Use a desk pad or mat under keyboards and laptops to prevent wear and heat marks.
• Route cables so they are not pinched in drawers or under legs.
• For L shaped and reversible desks, keep both returns level and check the connecting hardware twice a year.
• Office chairs: wipe leather or vegan leather with a damp cloth, keep the casters free of hair and dust, and use a chair mat on hardwood or carpet.
• Do not stand on an office chair or sit on the armrests, and keep the weight within the stated limit.

Outdoor Furniture

• Rinse with clean water and a soft brush every few weeks, then let everything dry fully.
• Teak and teak look wood: clean with mild soapy water. Teak naturally weathers to a silver grey, which can be refreshed with a teak cleaner if you prefer the golden tone.
• Rattan, wicker and rope: brush out dust and debris, and avoid pressure washers, which fray the weave.
• Metal frames: dry after rain and touch up any chips promptly to prevent rust.
• Outdoor cushions: stand them on edge to drain after rain, bring them in during long wet spells, and store them dry.
• Hanging chairs: check the stand, chain and hook before each season, and use the chair only on level ground.
• Cover or store pieces during winter and long periods of bad weather to extend their life.

Wall Art and Decor

• Dust framed art and canvases with a soft dry brush or microfiber cloth. Never spray cleaner directly on a canvas.
• Hang art away from direct sunlight, bathrooms and kitchens, where light and steam can fade or warp it.
• Use wall anchors rated for the weight of the piece, and hang larger works with two points for stability.
• Sculptures and figurines: dust with a soft cloth or brush and avoid water and chemical cleaners on painted or metallic finishes.
• Place heavy decor on stable, level surfaces away from edges.

Moving Your Furniture

• Lift rather than drag. Dragging stresses joints and legs and can damage floors.
• Carry pieces by the frame or base, never by the arms, back or tabletop.
• Remove cushions, glass tops, shelves and drawers before moving.
• Separate sectional and modular pieces and move them one at a time.
• Use felt pads under all legs on hard floors.

Questions?

If you are unsure how to treat a specific piece or a stubborn stain, please contact us before trying a cleaner. We would much rather help you first than help after a finish has been damaged.

Bloomorix
Simi Valley, California, United States
Phone: +1 805-387-5033
Email: info@bloomorix.com
Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time

Ordering

How long until my order ships?

Orders are processed within 1 to 3 business days. Once your order is dispatched you will receive a tracking number by email.

How long until it arrives?

Our pieces are dispatched directly from our production partners in China. After the 1 to 3 business days we take to process your order, smaller items such as wall art, decor and accessories typically arrive within 10 to 20 business days. Larger pieces including sofas, sectionals, beds, dining tables and outdoor furniture ship by freight and typically arrive within 25 to 45 business days.

Can I cancel or change my order?

Yes, as long as it has not been dispatched. Contact us as soon as possible at +1 805-387-5033 or info@bloomorix.com and we will cancel it for a full refund.

Do you take phone orders?

We do. Call +1 805-387-5033, Monday to Friday, 9:00 am to 5:00 pm Pacific.

Shipping and Delivery

Where do you ship from?

Bloomorix is a retailer based in Simi Valley, California. Our inventory is held and dispatched by our production partners in China, and orders ship directly from those partners to your door. Shipping from source rather than holding warehouse stock is how we keep shipping free on every US order, and it is why delivery takes longer than a domestic warehouse would. The delivery windows above are the ones to plan around.

What does shipping cost?

Nothing. Shipping is free on every order within the United States, with no minimum order value and no additional fees added at checkout. The price shown on the product page is the price you pay. There are no customs charges or import duties for you to pay on delivery.

Where do you deliver?

All 50 US states, Washington DC and US territories. We do not currently ship outside the United States.

How are large items delivered?

Oversized pieces such as sofas, sectionals, beds and dining tables are shipped by freight carrier. The carrier will contact you to schedule a delivery window. Please make sure someone aged 18 or over is available to receive the delivery, and check before ordering that the piece will fit through your doorways, hallways and stairwells.

My tracking says delivered but I don't have the package.

Check with your neighbors and around the property first, then contact both the carrier and us. We will open an investigation with the carrier on your behalf.

My tracking hasn't updated in a while.

If it has not moved for more than 7 business days, contact us and we will chase the carrier on your behalf.

Returns

What is your return policy?

You have 30 days from the day your order is delivered to return most items in new, unused condition with their original packaging. The window starts on delivery, not on the day you ordered. Full details are in our Returns & Refunds policy.

Who pays return shipping?

We do, if the item arrived damaged or defective or we sent the wrong thing. Otherwise return shipping is your responsibility. For oversized and freight items we can arrange pickup and deduct the actual cost from your refund, and we will quote it to you first.

Do I have to ship returns back to China?

No. Contact us for a return authorization and we will send you the correct return address with it. Please wait for that authorization before shipping anything back.

Is there a restocking fee?

Not on standard items. Oversized and freight items carry a 15% restocking fee, and we will tell you before you return anything.

How do I start a return?

Email info@bloomorix.com or call +1 805-387-5033 with your order number. We will send you a return authorization and the correct return address within one business day.

How long does a refund take?

We issue the refund within 3 business days of receiving and inspecting your return. Your bank may take a further 5 to 10 business days to post it.

My item arrived damaged.

Photograph the packaging and the item and contact us within 7 days of delivery. We will replace it or refund it in full, your choice, and we cover the return shipping.

Products

Who makes the products you sell?

Bloomorix is a retailer, not a manufacturer. Our pieces are produced by our manufacturing partners in China and sold under our own name rather than a third-party brand. We are not an authorized dealer for any other brand, and we do not sell branded goods.

Will the color match the photos?

We photograph products as faithfully as we can, but screens vary and natural materials vary between production runs. If a colorway matters for your room, call us and we will tell you what to expect.

Does furniture arrive assembled?

It varies by piece. Larger items often need two people to unpack and position. If you are unsure about a specific piece, call or email us before ordering.

Payment and Account

What payment methods do you accept?

The methods shown at checkout. All payment information is collected over an encrypted connection and handled by our payment providers.

Do I need an account to order?

No. You can check out as a guest. An account makes it easier to track orders and reorder later.

Still have a question?

Bloomorix
Simi Valley, California, United States
Phone: +1 805-387-5033
Email: info@bloomorix.com
Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time